Overview

Purchs Inc. (“Purchs”, “we”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our platform, including our web application and integrated communication channels such as SMS and conversational AI.

By using Purchs, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Account Information

Name, email address, phone number

Business name and account details

Order & Transaction Data

Product details, pricing, quantities

Supplier and retailer information

Order history and transaction records

Communications Data

Messages sent via SMS, chat, email, or other channels

Customer support interactions

Usage Data

How you interact with our platform

Device and browser information

2. How We Use Your Information

We use your information to:

Facilitate and manage orders

Enable communication between retailers and suppliers

Improve platform functionality and user experience

Provide customer support

Send important updates and service-related communications

3. Text Messaging & Communications

By providing your phone number and using Purchs, you consent to receive SMS messages related to your account, orders, and platform activity.

These messages may include order confirmations, updates, and service-related communications.

You may opt out of non-essential messages at any time by following the instructions provided or adjusting your account settings. Standard message and data rates may apply.

4. Conversational AI & Chat Data

Purchs may process and store messages sent through chat, SMS, or other conversational interfaces to deliver services and improve platform functionality.

This may include the use of automated systems or AI tools to interpret and respond to requests.

We do not use this data to identify or share sensitive business information with third parties beyond what is required to operate the service.

5. Order and Product Data

We collect and store information related to orders placed through Purchs, including product details, pricing, pack sizes, and supplier information.

This data is used to:

Facilitate transactions

Maintain records

Improve future ordering experiences

Product data is not publicly displayed in the Purchs marketplace without supplier consent.

6. How We Share Information

We do not sell your personal information.

We may share information:

Between retailers and suppliers to facilitate transactions

With trusted service providers who help operate our platform (e.g., messaging, payments, infrastructure)

When required by law or to protect the security of our platform

7. Third-Party Service Providers

We use third-party providers to support our services, including messaging, payments, and hosting.

These providers may process data on our behalf only as necessary to deliver their services.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

9. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse.

However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

You may:

Access or update your account information

Request deletion of your data (subject to legal and operational requirements)

Opt out of non-essential communications

To make a request, contact us using the details below.

11. Cookies

Purchs uses cookies and similar technologies to improve your experience and understand platform usage.

You can manage cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Purchs constitutes acceptance of any updates.

13. Contact Us

Purchs

hello@purchs.io

877-415-0048